Privacy Policy
Caddie AI, Inc. (“Caddie”, “we”, “us” or “our”) understands you care how information about you is collected and used. Caddie is committed to protecting the privacy of individuals who interact with us. This Privacy Policy (“Privacy Policy”) describes our privacy practices for information we collect through our websites, including https://www.caddiehq.com and any other websites or applications that link to this Privacy Policy (the “Website” or "Service").
This page informs you of our policies regarding the collection, use, and disclosure of Personal Information when you use our Website and our AI chat software, and the choices you have associated with that information.
By using the Website and our Service, you agree to the collection and use of information in accordance with this Privacy Policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://www.caddiehq.com.
Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you don't agree with our policies and practices, don't use our Website or Service. By accessing or using this Website or our Service, you agree to this Privacy Policy. This Privacy Policy may change from time to time (see Changes to This Privacy Policy). Your continued use of this Website or our Service after we make changes is deemed to be acceptance of those changes. We encourage you to review the Privacy Policy periodically for updates.
1. Information We Collect
We collect several different types of information for various purposes to provide and improve our Website and Service.
1.1 Personal Information You Provide to Us
While using our Website or Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Information"). Personal Information refers to information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. This may include, but is not limited to:
- Account Information: If you register for an account to use our software, we collect your name, email address, and potentially company name.
- Subscription Information: If you subscribe to a paid plan for our software, our third-party payment processor collects billing details, such as credit card information and billing address. We do not directly store your full payment card details.
- Requests & Communications: When you request a demonstration of our product, subscribe to our newsletter or blog, register for a webcast, or contact us for customer support, we collect your name, email address, company name, and any information you choose to provide in your communication.
- User-Generated Content: As an AI chat software, the data, text, images, and other materials you create, upload, or modify within Caddie using our Service are considered User-Generated Content. We access and process this content to provide and improve the functionality of the Caddie Service, as detailed in our Terms and Conditions.
1.2 Information We Collect Automatically
As you navigate through and interact with our Website and Service, we use automatic data collection technologies to collect certain information about your equipment, Browse actions, and patterns, including:
- Log Data: We collect details about your visits to our Website, including traffic data, location data, logs, and other communication data, and the resources that you access and use on our Website.
- Device Information: We collect information about the device used to access our Website and internet connection, including your IP address, operating system, and browser type.
1.3 Tracking Technologies
We use information-gathering tools, such as cookies and web beacons, to collect information as you navigate our Website and Service about how you use and interact with them. Our website does not respond to “Do Not Track” signals.
We use the following types of cookies on our Website:
- Required Cookies: These cookies are necessary to enable the basic features of our Website to function. Because required cookies are essential to operate our Website, there is no option to opt out of these cookies.
- Functionality Cookies: These cookies allow us to analyze your use of our Website to evaluate and improve our performance. They may also be used to provide a better customer experience on our Website. For example, remembering information you have entered or choices you make, displaying more personal features, or providing us information about how our Website is used. To learn more about how to control functionality cookies using your browser settings, please see aboutcookies.org.
- Advertising Cookies: These cookies collect information about your Browse habits on our Website. We share this information with advertisers and use it to better understand your interests in order to provide you with more relevant advertising. For example, our advertisers may use information collected by a cookie to determine whether you have previously seen an advertisement and whether you interacted with it. To learn more about these and other advertising networks and your ability to opt out of collection by certain third parties, please visit the opt-out pages of the Network Advertising Initiative and the Digital Advertising Alliance.
2. How We Use Your Information
We use the information we collect about you for various business and commercial purposes, including to:
- Provide you with Website content and the Caddie Service.
- Process your subscriptions and payments (if applicable).
- Provide customer care and support.
- Operate, maintain, and improve our Website and Service.
- Monitor Website and Service usage and functionality.
- Conduct investigations regarding violations of our policies or other legal rights in accordance with applicable law.
- Detect, prevent, and address technical or security issues.
- Display personalized ads to you.
- Carry out our obligations and enforce our rights arising from any contracts entered into between you and us.
- Communicate with you via email and inform you of product enhancements, webinars, and other Caddie-related resources or security updates.
- Fulfill any other purpose for which you provide the information, or as otherwise described when the information is collected.
Specific to User-Generated Content and AI Model Training: We commit that your User-Generated Content (your chats, text, images, etc.) will never be used to train AI models for general, public, or third-party use. We only process your User-Generated Content as necessary to provide you with the Caddie Service (e.g., generating content in your AI chats) and to improve your individual user experience within your account.
3. Sharing Your Information
We share Personal Information that we collect or you provide as described in this Privacy Policy:
- With contractors, service providers, and other third parties who need access to such information to carry out work or perform services on our behalf (e.g., cloud hosting, analytics providers, payment processors, AI model providers).
- When we're required or believe we're required to provide information in response to a subpoena, court order, applicable law, government statute, regulation, or other legal process.
- When we have a good faith belief that the disclosure is necessary in our legitimate interests to prevent or respond to fraud, defend our Website against attacks, or protect the property and security of Caddie, or the property and security of our customers, users or the public.
- To prevent or investigate possible wrongdoing or legal liability in connection with the Website.
- To the extent necessary to meet lawful requests by public authorities, including to meet national security or law enforcement requirements.
- If all or a substantial portion of our assets are acquired by another company, in which case your information may be included in the assets transferred.
4. Third-Party Services
We use various third-party services that may collect and process data according to their own privacy policies. These include:
- Payment Processing: If you have paid subscriptions.
- Analytics and Usage Tracking: Google Analytics, Amplitude, Segment, Hotjar.
- Advertising: Google Ads, Meta Ad Pixel.
- AI Model Providers: Providers of large language models (LLMs) that power our AI features (these providers process your prompts and User-Generated Content to generate output, but do not retain or use your content for their general model training, as per our contractual agreements with them).
We encourage you to review the privacy policies of these third-party services to understand their data practices.
You can opt out of making your activity available to Google Analytics by installing the Google Analytics opt-out browser add-on. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy.
We also provide links to other sites that are not operated by us, including social networking sites or applications. These third-party sites may collect or share information about you, but this Privacy Policy does not apply to their privacy practices. We encourage you to review the privacy policies and settings on the sites with which you interact to make sure you understand the information that may be collected, used, and shared when you leave our Website.
5. Information Security and Storage
We implement reasonable administrative, technical, and physical security controls designed to protect your Personal Information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. All customer data is encrypted at rest using AES-256 encryption. Data in transit is encrypted using TLS 1.2 or higher to ensure secure communication. These encryption standards apply to data stored in databases, backups, and cloud storage, ensuring that your information remains protected at all times.
However, no security controls are impenetrable, and we cannot ensure or warrant the absolute security of your Personal Information.
We will retain your Personal Information for as long as necessary to provide you with the Website and Service, as needed to comply with our legal obligations and legal rights including to prevent fraud or enforce our agreements, and for our internal business reasons.
6. Your Choices and Opting Out
6.1 Opting Out of Caddie Communications
You may opt out of receiving marketing communications by unsubscribing to the marketing mailings you no longer desire. To unsubscribe, please follow the “Unsubscribe” instructions that are contained within the mailing or other communication that we send to you. You may also send an email to support@caddiehq.com with “Unsubscribe” in the body, together with a description of the communications you no longer desire to receive.
7. Children’s Privacy
Our Website and Service are not directed to or intended for children under the age of 13. We do not knowingly collect Personal Information from children under the age of 13 without obtaining parental consent. If you believe we have obtained information from or about a child under 13 without parental consent, please contact us at support@caddiehq.com so that we can remove the child’s Personal Information.
8. Notice to Users in Certain Jurisdictions
8.1 Legal Basis for Processing (EEA / UK Users)
We collect and process Personal Information about you with your consent, as part of a contractual agreement with you, and as necessary to provide our Website and Service to you, operate our business, meet our contractual and legal obligations, protect the security of our Website, and fulfill our other legitimate interests.
8.2 Global Data Transfers (EEA / UK Users)
Caddie is based in the United States and information we collect from you will be processed in the United States. The United States has not received a finding of “adequacy” from the European Union under Article 45 of the GDPR. We rely on derogations for specific situations set forth in Article 49 of the GDPR in order to transfer your Personal Information across international borders. In particular, we collect and transfer Personal Information outside of the EU/UK only: (i) with your consent; (ii) to perform a contract with you; or (iii) to fulfill other compelling legitimate interests in a manner that does not outweigh your rights and freedoms.
8.3 Your Rights (EEA / UK Users)
To the extent required by applicable law, particularly GDPR, we provide you with: (i) reasonable access to your Personal Information collected through our Website, and (ii) the ability to correct, export, delete, withdraw consent, object to the processing of, or suspend processing of your Personal Information. You can contact us at support@caddiehq.com to submit a request.
You have the right to lodge a complaint with a supervisory authority if you believe we have processed your Personal Information in a manner inconsistent with your privacy rights. We kindly request that you contact us first so that we may address your concern.
8.4 California Privacy Rights (for California Residents)
If you are a California resident, you have specific rights regarding your Personal Information under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). These rights include:
- Right to Know: You have the right to request that we disclose what Personal Information we collect, use, disclose, and sell/share.
- Right to Delete: You have the right to request the deletion of Personal Information that we have collected from you, subject to certain exceptions.
- Right to Opt-Out of Sale/Sharing: You have the right to opt-out of the "sale" or "sharing" of your Personal Information. Caddie does not sell your Personal Information in the traditional sense. We also commit that your User-Generated Content is not "shared" for cross-context behavioral advertising. However, we may use advertising cookies (as described in Section 1.3) that may constitute "sharing" under California law. You can manage these preferences as described in Section 6.2.
- Right to Correct: You have the right to request that we correct inaccurate Personal Information we maintain about you.
- Right to Limit Use and Disclosure of Sensitive Personal Information: You have the right to limit the use and disclosure of your sensitive Personal Information. Caddie does not typically collect sensitive Personal Information (as defined by CCPA/CPRA) from users for purposes that would trigger this right.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.
To exercise these rights, please contact us at support@caddiehq.com. We will verify your request using information associated with your account, including your email address. You may also authorize an agent to make a request on your behalf.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will post any revised Privacy Policy on this Website. Where changes to this Privacy Policy are material, we will notify you in accordance with applicable law (e.g., via email to registered users or a prominent notice on our Website).
10. Contact Us
If you have any questions about this Privacy Policy, please contact us by email at: support@caddiehq.com